Privacy Policy

Introduction

Welcome to OpenDine. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our mobile application and tell you about your privacy rights and how the law protects you.

This privacy policy applies to information we collect when you use OpenDine services or otherwise interact with us.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, password, date of birth, profile picture
• Profile Details: Dietary preferences, favorite cuisines, food spice level preferences
• Reservation Information: Party size, special requests, occasion, seating preferences
• Order Information: Food items, delivery address, payment information
• Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)
• Communications: Feedback, reviews, customer support inquiries
• User Content: Photos, reviews, food moments, comments

1.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, IP address
• Usage Information: Pages visited, features used, time spent, click patterns
• Location Information: Approximate location based on IP address or precise location if you grant permission
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information and enhance your experience

1.3 Information from Third Parties

We may receive information from:

• Social Media: If you connect your social media account
• Partner Restaurants: Order confirmations, reservation status
• Payment Processors: Transaction details
• Analytics Providers: Aggregated usage statistics

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process reservations, orders, and payments
• Account Management: Create and maintain your account, provide customer support
• Personalization: Recommend restaurants, customize your experience
• Communication: Send confirmation emails, updates, promotional offers
• Gamification: Track XP points, achievements, levels, and rewards
• Analytics: Understand how our service is used and improve it
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send you promotional content (you can opt-out anytime)

3. Information Sharing and Disclosure

We may share your information with:

3.1 Restaurants

We share your reservation and order details with the restaurants you book or order from, including your name, contact information, party size, special requests, and order details.

3.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors
• Delivery services
• Email and SMS providers
• Analytics providers
• Cloud hosting services
• Customer support tools

3.3 Business Transfers

If OpenDine is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or security purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Secure data centers with physical security controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing where applicable
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@opendine.com or through your account settings.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

• Essential Cookies: Required for the service to function
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our service
• Advertising Cookies: Deliver relevant advertisements

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or prominent notice on our service.

You are advised to review this privacy policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@opendine.com
• Phone: +92 (021) 123-4567
• Address: OpenDine Pakistan, Karachi, Pakistan
• Data Protection Officer: dpo@opendine.com